SCAM ALERT: A fraudulent company has been sending out letters with the letterhead of Clarity CXM, Inc. They are sending bad money orders or checks and asking shoppers to make purchases with their own credit cards. A legitimate mystery shopping company will never send you a check in advance of an assignment. Please review the tips for safe mystery shopping below and the scam alerts at the MSPA website.

Mystery Shopping is one method companies use to monitor their customer experiences. Shoppers are provided with a survey (often very detailed) and asked to present themselves as a regular customer. The shopper may receive a fee for completing the survey ("the shop") or they may receive all or a portion of their purchases for free. Using an independent, objective shopper allows a company to collect feedback in ways that customer surveys usually can't.